Corpo Bello Spa Policies

Reservations:

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

Cancellation Policies and Fees:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Group Bookings:

For parties of three or more, please contact our group coordinator, Pam, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the spa is available: please inquire for fees and available dates.

Cell Phones:

We kindly ask that your turn your cell phones to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.

Prices and Services:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Gift Certificate Policy:

Gift certificates are available in any amount and may be purchased at the spa, by phone 309.692.3400 ext. 113 or online. Unfortunately, we are unable to process any returns or reimburse any payment transaction on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gratuity may not be taken off of gift certificates unless it was added in when the gift certificate was purchased. Gift certificates must be mentioned when making your appointment.

Series of Treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Gratuity:

Gratuity is not included in the price of service or spa packages. Gratuity is at your discretion.

Check in:

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all of our guests receiving services to make full use of our relaxing environment here at Corpo Bello Spa. Come early, stay late, bring a book and enjoy a glass of wine or cup of coffee. Couples and spa parties are more than welcome to bring wine and we will provide the glasses.

Personal Belongings:

Please leave all jewelry and valuable items at home. Corpo Bello Spa is not responsible for lost or misplaced items.

Spa Promotions:

Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates. Special value gift certificates may be used on full price treatments only.

Return Policy:

In the event that you purchase any of our spa or salon products for home use and find them to be defective, we will exchange any products within 14 days of purchase. Unfortunately we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available at Corpo Bello Spa.